Shipping cost is automatically calculated at checkout. We use Royal Mail, Parcelforce and DHL. We do provide a next day delivery and also a free delivery if you spend £300 or more.
You have 30 days to return your order, but the order has to be in its original packaging, not opened or used. We do not accept returns of food and cosmetic product.
A 30% restocking charge will be applied on computer returns if the computer has no fault and you just want to return it.
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REFURBISHED: These are products that have been returned within their return period or display products that have occasionally been used for demonstrations; some are sold with some damage to the packaging or with the original packaging having been opened. All products have been checked, they include the official brand guarantee and are in perfect working order. Depending on their condition, they are classed as:
A+/ Perfect: products in perfect condition whose original packaging may have been opened or substituted by other packaging that is in very good condition.
A/ As New: products that are in perfect, as new, condition, their original packaging may have been opened, have some damage or may have been substituted by other packaging.
B/ Very Good: products that are in very good condition, with possible slight aesthetic imperfections, they function perfectly and their original packaging may have been opened or have some damage.
C/ Good Condition: products are in good condition, with possible aesthetic imperfections but working perfectly, their original packaging may have been opened or have some damage.
D/ Correct: Products in correct condition, with possible aesthetic imperfections or lacking an accessory, in perfect working condition and their original packaging may have been opened or have some damage.
99% of our HP Computers are HP Renews. HP Renew is the solution you need, Certified, reliable, and trusted HP computing products at a price you can afford!
What is HP Renew?
HP Renew products come from various sources, for example, from channel returns, cancelled orders or end of life excess; When the big stores want to Renew their stock, HP is right there to take it, check it and bring them back into the market at a reduced price so that we can also have a computer, same type, same quality but cheaper. Isn't that great?
HP Renew products can be recognized by the addition of an "R" to the HP product number. For example, if the new product number is A1234A, the equivalent HP Renew product number will be A1234AR.
HP Renew products are guaranteed to be the same as a brand-new product. All HP Renew products undergo a complete HP re-manufacturing and testing process, fully restoring them to meet HP certified standards. HP sets strict quality standards for its entire technology portfolio and ensures that re-manufactured products offer the same performance and reliability as new products.
These items are delivered in sealed HP packaging with all original protective film and accessories included.
Full HP Warranty
HP Renew products are covered by the exact same warranty that is offered with new retail HP products. These products are only given the full original warranty after passing HP's stringent quality tests, guaranteeing HP quality and reliability. Additional service and support options are also available to complement the original HP product warranty.
Great Value for Money
HP Renew products offer the same reliability and performance as new HP products but for at least 10% less than the cost of the equivalent new product. If you have a limited IT budget, HP Renew is the perfect alternative – high-quality solutions at a lower cost.
Grade Gold
Look as new, no difference. Comes with full HP Warranty, unlike curries, pc world, Carphone warehouse etc. which use cheap 3rd party Warranty. All Grade Gold HP Renews comes in original retail boxes.
Grade Silver
Look like new no difference. Comes with full HP Warranty, unlike curries, pc world, carphone warehouse etc. which use cheap 3rd party Warranty. They come in brown boxes.
Grade Bronze
Look like new no difference but with slight cosmetic marks, comes with full HP Warranty, unlike curries, pc world, Carphone warehouse etc. which use cheap 3rd party Warranty. They come in brown boxes."
Grade A: "New" or "Pristine as new"
Grade A-: Pristine screen but may have 1 or 2 small cosmetic marks on the outer case Grade Grade B+: = Hairline marks on the screen, so visible when not in use, shouldn't be visible in use.
Grade B: There be visible marks on the screen and also when in use.
Grade B-: Same as above but will be more prominent.
Grade C: May have severe cosmetic marks/damage but full functioning
Delivery Information
Free Delivery when you spend £300 or more
Delivery Cost:
Rates are automatically calculated at checkout. Larger or more fragile items may require special delivery arrangements and might take slightly longer. We will contact you to arrange the most convenient delivery option in these cases.
Our Standard U.K Parcel Services
Royal Mail 1st Class: Aims to deliver your parcel within up to 3 working days
Royal Mail 2nd Class: Aims to deliver your parcel within up to 5 working days
* This is ideal for non-valuable, small and medium parcels weighing up to 2kg
Alternative Address Delivery: We can ship your order to an alternative address to the invoice/billing address (pending security check clearance).
International Delivery:
We also deliver to any location in the world, VAT of 20% is deducted from any computer purchase.
Parcelforce Worldwide global-express
Guaranteed delivery within up to 14 working days by close of business
Guaranteed delivery from up to 14 working day to USA, Canada and Europe and from up to 20 working days to the rest of the world.
End-to-end tracking to all destinations
Signature on delivery, with online confirmation
*Ideal for parcels over 2kg - Maximum weight of 30kg
Royal Mail International Tracked & Signed
Full end-to-end tracking, signature taken on delivery and online delivery confirmation
Receives priority handling in the UK and overseas
Aims to deliver your parcel to Europe in up to 14 working days and worldwide in up to 20 working days
Royal Mail International Tracked
Full end-to-end tracking with on-line confirmation
Receives priority handling in the UK and overseas
Aims to deliver your parcel to Europe in up to 14 working days and worldwide in up to 20 working days
Royal Mail International Signed
Tracked until the point the item leaves the UK
Peace of mind as your item will only be handed over when a signature is taken on delivery.
Aims to deliver your parcel to Europe in up to 14 working days and worldwide in up to 20 working days
Shipping Information: Subject to stocks and cleared funds, all orders will be dispatched within 3 days.
Weekend / Bank Holidays: There are NO deliveries on Bank/Public Holidays. A Saturday delivery option is available for most orders but does incur an extra delivery charge, please contact us for details.
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