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Terms & Conditions

Terms & Conditions

Terms & Conditions

My account and E&M Policies

How do I reset my password?

Click ’sign in’ at the top right-hand corner

A pop up box will appear, click ’forgot password?'

Enter your email address

An email with a password reset link will be sent to that email address, please follow the instructions within that email

Please choose a password that you haven’t used before. To help protect your account, you need to choose a new password every time you reset it.

Please allow a few minutes for the email to arrive in your inbox

If you cannot find the email, please ensure you have checked your spam/junk folders

If you have requested more than one password reset email, please ensure you use the link in the latest email received

How can I download the E&M app?

On iOS, click on the app store, choose the E&M app and click download. On Android, open the Play Store, choose the E&M app and click install.

Is my personal data safe if I create an account?

Yes, your data is safe with E&M. We comply with the Data Protection Act. Your account, personal details and any order details are protected. Take a look at our privacy policy for more details.

How can I keep my account details and password safe?

Always keep your password secret, including never re-using the same password for multiple websites e.g. your E&M account password should be different from any other online services you use. If you are using the same password, change it as soon as possible.

Check online resources regularly to discover if any of your accounts and passwords have been compromised – if they have, immediately change your passwords and never re-use passwords across sites.

Choose passwords that are difficult for others to guess. The National Cyber Security Centre publishes guidance on this.

If you’re using a shared or public computer, it’s best to log out of your account completely when you’ve finished shopping. You might also want to look at our privacy policy for more details.

What are the benefits of being a registered user vs a guest user?

On iOS, click on the app store, choose the E&M app and click download. On Android, open the Play Store, choose the E&M app and click install.

How do I change my marketing preferences?

If you would like to check which details you have shared with us, and your marketing preferences, please click here

How do I change my personal and contact details?

Log in to your E&M online account, navigate to Account > Go to your account > Profile > Personal & Contact details.

Policies, terms & conditions

What are the website’s terms and conditions?

Updated on 27 April 2023.

We have recently updated our terms and conditions in accordance to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations"). Please click here for more details.


This page provides information about who we are and the legal terms and conditions that may apply to your use of and any product or service you order from us.

To help you find the information you are looking for, we have divided these Terms and Conditions into 5 sections. These are:


This website is owned and operated by Eagle Rise Ventures Ltd, a company registered in England and Wales (company registration number 9409537) whose registered office is at Woodland Avenue, 54 Tettehhallwood WV6 8NE. Unless we say otherwise, we use the terms "E&M", "Edwin & Margaret", "we" and "us" on this Website to refer to Edwin and Margaret throughout the Website terms and conditions, which include our Website Terms, General Terms and Conditions of Sale, Legal Terms and Privacy & Cookie Policy (“Terms and Conditions”).

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.


The Terms and Conditions apply to your use of the E&M website at (the "Website") and to any products you purchase from E&M. The Terms and Conditions apply regardless of how you access the Website, including any technologies or devices by which E&M makes the Website available to you at home, on the move or in store. You must read these Terms and Conditions carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.

If you are a corporate customer please see our corporate terms and conditions. 

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy and Cookie Policy govern your use of this Website. 


You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.


Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Edwin & Margaret's products and services available in the UK. However Edwin & Margaret may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.


All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to E&M.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.


Please read and understand the below before providing a gift message, posting a product review or any other user generated content on our Website or social media sites.

Ownership of Submissions

Other than personal data (which is subject to our Privacy and Cookie Policy) all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to E&M on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of E&M once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites

These Website Terms also govern any Submissions you make on any E&M related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of E&M or its employees and E&M is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Website Terms and the third party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights

A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to E&M of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any E&M related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on E&M pages of third party social networking sites are not the responsibility of, or endorsed by E&M. All rights, including copyright on E&M Website pages are owned by or licensed to E&M. Any use of any E&M social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of E&M. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property of others.


Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any E&M related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

Rules for Submissions

You must be 18 years of age or older and registered to post a Submission. Suppliers or manufacturers are not eligible to post a Submission.

Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

Submissions should not include:

abusive, offensive or otherwise inappropriate language;

profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others

comments about other reviewers or bloggers remarks that repeat criminal accusations, false, defamatory or misleading statements material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers spam or advertising third party brand names or trade marks HTML code, computer script or website URLs availability, price, promotions or alternative ordering or delivery information information about E&M suppliers or manufacturers an unsupported claim about the product producing an effect other than that for which it is indicated references to seasonal products which are no longer in season references to any products other than the product to which the Submission relates. E&M, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above.

Please let us know if you see any Submissions which do not comply with our rules.

Accuracy of content

To the extent permitted by applicable law, E&M disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of E&M or any of its group companies.

Damage to your computer or other device

E&M uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, E&M shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to other websites

We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, E&M cannot accept any liability in respect of the use of these websites.


These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through and any products you purchase from E&M in store.

Sale policy

Our refund or exchange policy for sale items purchased in store will be made clear to you at the time of purchase.

Exclusions from the goodwill policy

The following items are excluded from our "goodwill" returns policy:

Face coverings, Gift cards, beauty*, food, food gifts, wine, hampers, duvets*, pillows*, mattress protectors*, bra accessories*, made to measure orders,fruit bags, swimwear, single use carrier bags, toiletries, kitchen electrical goods and personalized items and any products with a seal where the seal is broken. These products can only be returned in accordance with your statutory rights (for example, if they are not fit for purpose or not as described).

Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.

*Please note that these products and electronic items can only be returned under our goodwill policy if they are unopened and have the security seal intact.

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